Customer Support Representative

NeoWork is hiring Customer Support Representatives to join dedicated support teams for U.S. clients in e-commerce, tech, and healthcare. You will be the first point of contact for customers, resolving questions over phone, chat, and email with patience, accuracy, and a friendly tone. NeoWork is a global staffing and operations partner that builds dedicated remote teams for fast-growing U.S. companies. Our teammates work directly within our clients' teams and tools, while NeoWork handles recruiting, HR, benefits, and ongoing support. Key Responsibilities Respond to customer inquiries via phone, live chat, and email within defined service levels • Troubleshoot account, order, billing, and product issues and resolve them on first contact whenever possible • Escalate complex cases to the right team with clear, complete notes • Document every interaction accurately in the client's CRM or helpdesk (e.g., Zendesk, Gorgias, Freshdesk) • Identify recurring issues and share feedback to improve help articles and processes • Meet quality, productivity, and customer satisfaction targets Requirements 1+ year of experience in customer support, call center, or client-facing service roles • Excellent spoken and written English Calm, empathetic, and solution-oriented communication style • Comfortable using helpdesk, CRM, and ticketing tools • Strong attention to detail and ability to multitask across channels • Availability to work U.S. business hours • Based in Colombia, with a reliable home