Senior Support Engineer

About Nebius : Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure. Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI. Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D. The role We are looking for a Support Engineer L2 t o resolve complex technical issues escalated by Nebius clients. This position requires strong analytical skills, effective communication, and a customer-centric approach to deliver outstanding service and ensure operational continuity. You’re welcome to work remotely from the USA. Please note that this is a shift work. Your responsibilities will include: Diagnose and resolve technical issues, focusing on Linux, networking, security, Kubernetes and cloud environments. Analyze and resolve storage-related issues using a strong understanding of data storage concepts. Apply ML knowledge to assist with troubleshooting model deployment, performance issues and integration challenges in