Staff Forward Deployed AI Solutions Engineer

About the role The Staff Forward Deployed Solutions Engineer will work directly within a business domain (e.g., Commercial, Clinical Operations, Lab Operations, Sales & Marketing, Customer Experience etc.). In your role, you’ll find opportunities for enhancing efficiency and productivity by looking for workflows which can be executed 10–100x faster or more often than a human team could using AI agents, integrations and other patterns. You will build, deploy, and run them in production. You report into the central AI & Automation team, partner directly with domain leadership on priorities, and bring patterns back so the whole company compounds. Find the leverage in your domain Map the workflows in your domain — the ones running today, and the ones that don’t exist yet because they weren’t feasible without agents or automation tools. Identify the step-change opportunities: where AI, ML, or automation unlock throughput, coverage, or speed. Build the business case, quantify projected impact, and align with domain leadership on priorities. Design the future-state workflow Map structured and unstructured data flows across the systems involved (CRM, ERP, ticketing, document stores, internal tools, external SaaS). Define the target workflow: what the agent does, what the human does, and where they hand off. Figure out what context the agent or model needs to do the work well — and how to get it there reliably (retrieval, grounding, tool access, memory). Design human-in-the-lo