Technical Support Engineer - Colombia

Ready to Build Solutions and Make a Difference? Join My IT Crew . At My IT Crew , we believe great IT support is about more than resolving technical issues. It's about building strong relationships, creating positive client experiences, and helping businesses succeed through reliable technology. Since 2016, we've been helping organizations simplify IT while building a workplace where collaboration, learning, and innovation are part of everyday life. Why people enjoy working here: Consistently maintaining a 97% client satisfaction rating Modern tools and technology that help you work efficiently A collaborative environment where ideas are encouraged Opportunities to grow your technical skills and advance your career We're looking for a Support Engineer who enjoys troubleshooting complex technical issues, working directly with clients, and continuously expanding their knowledge. Position: Support Engineer Location: Remote Department: Service Delivery Schedule: 9:00 AM – 6:00 PM EST (New York) What You'll Be Doing In this role, you'll provide technical support to a variety of business clients while ensuring an excellent customer experience. Your responsibilities include: Diagnose and resolve issues involving Windows workstations, Microsoft 365, servers, networking, and business applications. Manage and prioritize incoming support requests while maintaining clear communication with clients throughout the resolution process. Escalate complex issues appropriately and collaborate wi