Product Owner, Client & Digital Support

About the role Support is where clients decide whether they trust us. The systems behind it — Salesforce Service Cloud, Agentforce, our knowledge platforms, chat, telephony, and the ticketing tools our teams actually live in — determine whether that experience feels effortless or exhausting. We're hiring a Product Owner for Client & Digital Support who owns that stack end to end. This is a builder's role, not a backlog-grooming role. You will write the requirements and ship the thing: configuring, prototyping, and coding directly in the platforms, using AI coding tools as your primary leverage. If your instinct when you see a broken agent handoff is to open Claude Code and fix the retrieval logic rather than file a ticket and wait two sprints, this role is built for you. You'll work as an individual contributor with real autonomy — no direct reports, high ownership, and a direct line to the support leaders whose teams depend on what you build. What you'll do Own the client and digital support product area — roadmap, priorities, and outcomes across case management, self-service, knowledge, and AI-assisted deflection. Build, don't just specify. Prototype and ship working functionality in Salesforce (Service Cloud, Agentforce, Flows, LWC, Apex) and adjacent tools, using Claude Code and other AI development platforms to move from idea to deployed in days, not quarters. Design the system, not the feature. Map how Salesforce, the ticketing/helpdesk layer, knowledge bases, chat,