Software Configuration Analyst

Company Overview At Motorola Solutions , we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview The purpose of the Configuration Analyst role is to review the different options within any solution pack product and determine the best way to modify the software to meet user needs. This includes monitoring and troubleshooting, when necessary, of the product. Typically, the analyst works closely with the team of Implementation Consultants. Job Description Work with Implementation Consultants to configure Noggin software in accordance with project deliverables and user requirements, specifically user stories and acceptance criteria. Monitor and troubleshoot common and daily tasks and events as well as changes. Write internal knowledge base and customer service materials. Reproduce, test, resolve and document software bugs, defects, and problems. Examine and evaluate current systems to identify needed updates or adjustments to the system. Validate changes by testing configuration. Train users on the new operation systems and provide support. Stay up to date