Workforce Experience Specialist - People Helpdesk

Who We Are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month. As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. Job Title: Workforce Experience Specialist - People Helpdesk Reports to: Team Lead, People Help Desk Job Purpose People Operations Officer is the first point of contact for employees seeking support on People-related matters. You help employees navigate policies, processes, and systems by providing clear, timely, and accurate responses. Working closely with Workforce Business Partners, Contracts & HR Administration, Employee Lifecycle, and Talent Acquisition, you ensure queries are resolved efficiently and routed correctly. Your work helps employees feel supported and informed, reinforcing trust in the People Team’s day-to-day operations. Key Responsibilities Respond to employee queries through the helpdesk system, ensuring professional, accurate, and timely resolutions. Triage incoming questions and route them to HR Admin, Lifecycle, Talent Acquisition, or HRIS teams when escalation is required. Maintain up-to-date knowledge of People policies, processes, and systems to provide consistent and reliable guidance. Update and maintain helpdesk FA