Account Manager, Personal Lines Client Care

Account Manager –Personal Lines Client Care Mitch is a leading insurance brokerage on a mission to make insurance lovable through exceptional experiences. We’ve been recognized as Brokerage and Innovator of the Year, and have been named one of Canada’s Top Growing Companies by The Globe and Mail’s Report on Business magazine multiple times. We’re growing our Personal Lines Client Care team to help take our client experience to the next level and elevate Mitch to new heights.Are you an experienced Account Manager who enjoys building relationships, problem solving, and ensuring clients feel supported and valued throughout every interaction? Join us! What you’ll do Working as part of our Personal Lines Client Care team,your passion for providing top-notch customer service will shine as you support our existing clientswith guidance and expertise that helps to strengthenoverall retention. You know that every client interaction is an opportunity to better meet their needs. Yes, this means up-selling, but not in a pushy way. More in a “how else can I help you today?” way. You’ll work with clients through multiple channels to answer questions, make policy changes, review renewals, cross-sell, update files, assist with billing changes, and complete other service requests. You’ll be their go-to insurance expert, providing professional advice to ensure they have the protection they need. What you’re amazing at Building strong client relationships and collaborating with teammates from ac