Quality Assurance Engineer – Conversational AI & Voice Testing

Join our team as a Quality Assurance Engineer focused on validating next-generation conversational and voice-based customer experience solutions. In this role, you will ensure the quality, reliability, and accuracy of intelligent virtual assistants, voice applications, and customer engagement platforms by testing conversational flows, integrations, automation, and end-to-end customer journeys. This is an exciting opportunity to work with cutting-edge AI technologies, collaborate with cross-functional teams, and help deliver seamless, high-quality customer experiences at scale. Responsibilities Design, develop, and execute functional, regression, integration, and end-to-end test scenarios for conversational AI, voice, and customer interaction solutions. Validate conversational flows, intent recognition, entities, utterances, response accuracy, escalation paths, and exception handling. Create and maintain automated test suites to improve testing coverage, efficiency, and release quality. Test voice and telephony interactions, including speech recognition, touch-tone inputs, call routing, transfers, and customer journey workflows. Validate integrations between conversational platforms, backend systems, APIs, and third-party services. Perform system-level and user journey testing to ensure seamless customer experiences across multiple channels. Identify, document, track, and verify defects while collaborating closely with developers, solution architects, business analysts, and pr