Patient Service Representative - Patient Experience

Patient Service Representative - Patient Experience: 🤝🧾 As a Patient Service Representative, you will serve as a vital bridge between patients, clinicians, and internal teams. You will manage high-touch interactions across multiple channels, resolve escalated patient concerns, and ensure a seamless experience from scheduling to billing. This is not a traditional front-desk role, you will be working in a fast-paced, digital-first environment, requiring agility, empathy, and technical fluency. PSRs demonstrate sound judgment, empathy, and professionalism when addressing patient feedback, complaints, or grievances. They serve as a resource for patients, collaborate across departments, and contribute to continuous improvement within the patient journey. This position is ideal for someone who thrives in a dynamic, startup setting, has strong experience with tools like Zendesk, and is deeply passionate about improving the patient experience in modern healthcare. This job is “HOT”: 🔥 Make a real impact on women’s health – Help patients navigate their healthcare journey with care and clarity. Work from anywhere – Enjoy full remote flexibility while being part of a mission-driven, collaborative team. Shape the future of a growing startup – Contribute to processes, tools, and workflows as Midi Health expands and innovates in women’s care. Business impact: 📈 Serve as the first point of contact for patients, primarily via phone, with empathy, discretion, and follow-through, providing