Customer Service Representative

Discover your 100% YOU with MicroSourcing ! Position: Customer Service Representative Why join MicroSourcing ? You'll have: Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses* A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities. Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements. Career Growth: Take advantage of opportunities for continuous learning and career advancement. Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture. Your Role: As a Customer Service Representative , you will: Manage inbound customer inquiries across phone, email, and live chat channels. Confirm customer orders and ensure shipping information is accurate. Manage return authorizations, exchanges, and customer refund requests. Provide product recommendations and capitalize on sales opportunities during calls. Maintain accurate customer interaction records and log detailed notes within our CRM. What you need Non-negotiables: Excellent oral and written English communication skills. Accurate typing ability of 50–55+ WPM. Private home office setup with a minimum 25 Mbps primary internet connection and a reliable backup line. High level of reliability, strong attendance record, and