Help Desk Technician – Part-Time

Position Overview MetroSys is seeking a dependable, technically skilled Part-Time Help Desk Technician to provide remote IT support for a client with a predominantly remote workforce. This position will focus on end-user support, employee onboarding and offboarding, identity and access management, device provisioning, and routine IT administration. The ideal candidate will have hands-on experience supporting Microsoft 365 environments, managing users and devices through Microsoft Intune and Entra ID, and resolving technical issues through a structured ticketing system. This is a staff augmentation opportunity requiring approximately 10 hours per week. The technician must be comfortable working independently, managing daily support requests, and maintaining accurate documentation. Key Responsibilities Manage employee onboarding, offboarding, and ongoing user lifecycle activities, including account creation, access changes, licensing, and deactivation. Provide remote Tier 1 and Tier 2 help desk support, handling approximately 6 support tickets per day. Administer Microsoft 365, Entra ID, and Intune environments, including user accounts, access permissions, and device management. Assist with laptop and endpoint provisioning, enrollment, configuration, and troubleshooting using Intune and GoExceed. Troubleshoot Microsoft 365 applications, Microsoft Copilot, Adobe applications, and general end-user software issues. Provide remote troubleshooting and technical assistance using Scre