Service Desk Analyst

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One! We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South. Under general direction, receives, logs, analyzes, and resolves customer requests for Information System services via various communication channels. Demonstrates strong analytical and customer service skills. Models appropriate behavior as exemplified in MLH Mission, Vision and Values. Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence. A Brief Overview Under general direction, receives, logs, analyzes, and resolves customer requests for Information System services via various communication channels. Demonstrates strong analytical and customer service skills. Models appropriate behavior as exemplified in MLH Mission, Vision and Values. What you will do Provides Tier 1 customer support by directly responding to customer requests for service. Assigns calls to the appropriate support groups or individual. Monitors processes and the status of various systems. Ensures that Help Desk system databases contain accurate information. Develops and main