Remote Bilingual Customer Service Agent (Spanish)

LOCATION Manila, PH POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We’re looking for a proactive and customer-focused Remote Bilingual Customer Service Agent fluent in Spanish and English to support a diverse range of client programs. In this role, you’ll engage with customers via phone, chat, and email resolving issues, answering questions, and delivering exceptional service across multiple channels. If you’re a natural communicator with a passion for helping others and a knack for problem-solving, this is your opportunity to grow in a fast-paced, remote-friendly environment. To be considered for this role, you must complete a full application on our comp