Senior Operations Excellence Consultant

Lyric is the trusted leader in healthcare decision intelligence. Built on more than 35 years of proven results, Lyric combines responsible AI with clinical, payment, regulatory, and policy expertise to deliver transparent, auditable insights in milliseconds across real-time claims workflows. Lyric augments human decision-making so health plans can make faster, more accurate payments while maintaining full control. Today, Lyric supports 200 million lives, with nine of the top 10 U.S. health plans relying on its platform to reduce waste, improve efficiency, and support accurate payments. Applicants must already be legally authorized to work in the U.S. Visa sponsorship/sponsorship assumption and other immigration support are not available for this position. JOB SUMMARY The Senior Operational Excellence Consultant is responsible for leading operational readiness and implementation initiatives that enable successful delivery of new products, services, and capabilities across the Customer Success organization. This consultative role partners cross-functionally with Product, Engineering, Integration, and Client Success teams to assess operational impacts, coordinate operational readiness activities, and translate technical and business requirements into scalable operational practices that prepare Client Success to successfully support new products, services, and capabilities. Working independently within the Services Excellence function, this role leads complex operational workstre