District Leader - Call Center Operations

About Liveops Liveops is redefining what outsourced customer service means in a modern, always-on world, built on the belief that genuine connection drives brand loyalty. For over 25 years,we’vepairedcutting-edgetechnology with trusted, remote, and empathetic humanexpertiseto deliver agile, high-touch customer support solutions that scale with precision and care. As pioneers in the flexible workforce model, we bring global reach with unmatched adaptability—helping brands meet customer needs, anywhere, anytime. From complex interactions to seasonal surges, we proudly serve Fortune 500 and enterprise clients—delivering personalized experiences that earn trust and drive lasting impact.It’snot outsourcing;it’soutsmarting. To learn more, visit. Position Summary The District Leader is responsible for leading, coaching, and developing a team of Client Results Specialists while ensuring operational excellence and exceptional client and customer experiences. As the frontline supervisor, this role leads day-to-day contact center operations for assigned Specialists, drives performance against established KPIs, and fosters a culture of accountability, engagement, and continuous improvement. The District Leader partners with clients and cross-functional stakeholders to execute operational strategies, analyze performance trends, solve business challenges, and implement solutions that improve service quality, productivity, employee engagement, and overall program performance. This role comb