Patient Success Specialist

LifestyleRx is a precision lifestyle medical practice, combining medical expertise with a team-based approach that includes one-to-one and group medical visits, nutritional coaching, education, and digital tracking. We are currently looking for a Patient Success Specialist based in British Columbia to join our team. This is a 100% remote position , with regular working hours of 11:00 a.m. to 7:00 p.m. Pacific Time, Monday to Friday . Candidates must reside in British Columbia and be available to consistently work these hours. Responsibilities will include: Introduce and onboard patients into the LifestyleRx Type 2 Diabetes Reversal and Metabolic Health Programs. Respond to patient inquiries on a timely basis, ensuring they have access to the right services and/or resources, including, when necessary, recommending additional services that may support their journey to remission. Provide dedicated support to new patients during the onboarding process, ensuring a seamless transition and positive experience. Foster and maintain strong relationships that establishes LifestyleRx as the trusted service provider for all things required for their reversal journey. Assist moderating group medical visits, which includes, but not limited to, monitoring group chats, present weekly video content, support patients with videoconferencing connectivity issues, and etc. Support the LifestyleRx practitioners (physicians and Registered Dietitians) with patient enquiries, appointment cancellations