Solution Operations Associate Director

Job Title: Solution Operations Associate Director Job Location: Durham, North Carolina, United States of America Job Location Type: Remote Job Contract Type: Full-time Job Seniority Level: *4 openings are currently available. Job Overview The Solution Operations Associate Director plays a hands-on, tactical role at the intersection of product strategy, service operations, and client delivery. This position translates the strategy and direction for IQVIA information assets and solutions into clear, scalable operating processes that enable consistent execution across client service teams. The role translates product strategy into scalable operational processes, policies, and service guidance that support effective delivery to customers. The Associate Director connects product and client service teams, influences cross-functional stakeholders to drive timely decisions, and uses customer feedback and operational performance insights to continuously improve the service experience. Essential Functions Translate product strategy and business direction into scalable operating models, service processes, policies, and client-facing execution plans. Serve as the operational bridge across product, solutions management, account management, client service, and delivery teams to ensure alignment and consistent execution. Establish and manage operating cadences, service standards, procedures, and commercial guidance, including pricing and discounting practices. Gather customer and internal f