Engagement Manager

Job Title: Engagement Manager Job Location: Bengaluru, Karnataka, India Job Location Type: Remote Job Contract Type: Full-time Job Seniority Level: Job Overview Provides expert level commercial solutions support. Ensures financial performance of assigned customer segment for all technology solutions. Establishes IQVIA credibility as a provider of commercial enterprise-wide technology solutions. Drives large-scale, customized deals across the Tech & Services portfolio. Can be aligned to a business unit, or globally and be shared by geography, team or region. Essential Functions Spends at least 50% of his/her time on customer segment. Accountability for large-scale, multi-country technology implementations (CSAT & Profitability). Sets strategic client/segment agenda and drive global account planning to achieve financial and non-financial targets. Builds, broadens and deepens strategic client relationships within the accounts in the defined (through sell deliver). Ensures alignment and coordination between the different IQVIA/client touch points; ensures client insight is shared internally. Responsible for segment and account-level mapping of all commercial stakeholders, including their needs and priorities. Creates annual segment/account plans with financial targets and clear roadmap for achieving targets. Maintains a database of intelligence on competitor activity and strategy within the account. Provides regular cadence with all aligned members of the customer/segment