Application Support Engineer

Job Title: Application Support Engineer Job Location: Kochi, Kerala, India Job Location Type: Remote Job Contract Type: Full-time Job Seniority Level: Job Overview Participates in analytical, experimental, investigative and other fact-finding work in support of technology product | Responsibilities are within the Technology Product Development Support Function as a generalist or in a combination of Disciplines Application Support & Operations Primary Skills - Troubleshooting, Incident Resolution, Application Support Secondary Skills - ServiceNow, CloudOps, Production Support Tools Location - Kochi Experience : For G130 2 to 4 years For G140 - 5 to 7 Years for G150 - 8 to 12 Years Essential Functions Work with customers and project management teams to gather requirements and translate them into technical specifications Manages day-to-day of the ticketing queue for clients ensuring completion in line with client needs/expectations. Helps prepare recurring internal meetings and advises on timeline progression. Ensures all tickets are up to date. Responsible for ticket escalation as needed. Builds out weekly client slides. Provides snapshot of projects and status. Participate in QA, UAT & production launch support related to various customer engagements Collaborate with product development team to help support platform functionality Provide Tier 2/3 technical support for custom integrations • Has working knowledge of support processes and working in support environment. D