Regional Sales Support Representative

The Regional Furniture Sales Support Representative manages quotes, orders, and follow-up for assigned regional road and showroom sellers. Acting as the primary contact for Kravet sellers this role ensures a seamless process from quote to delivery. Key Responsibilities: Serve as the single point of contact for assigned regional sellers regarding quotes, orders, status updates. Enter and manage quotes and orders through multiple systems in a timely, accurate manner. Follow and adhere to updated Furniture Customer Service and Regional Sales Support processes and procedures, particularly around communication with sellers. Liaise with internal and external teams (Furniture Claims, Credit, Factories, and Purchasing) to provide timely responses. Assist sellers with lead times, fabric details, freight/delivery expectations, and special order circumstances upon request. Participate in Furniture Customer Service department meetings and ongoing training. Decision-Making/Scope/Financial Responsibilities: Balance customer satisfaction with company policies and financial interests. Handle escalations, credits, RMAs, VNRs, and accommodations decisions with sound judgment. Support financial operations through accurate order entry, billing, and application of discounts. Abilities/Key Competencies/Skills: Strong customer service orientation with clear, professional communication. Proficiency in furniture quoting, order management, fabric sales processes, and analyzing reporting from internal