Technician (m/f/d) for 2nd Level & Remote Support Automation & Software

Your role in our team: You are responsible for the technical customer support area (2nd level & remote support). Your tasks also include the management, control, and tracking of technical customer support using KPI dashboards. From specification and the analysis of support requests to the verification of proposed solutions, customer support is part of your daily routine. You clarify technical questions with specialist departments or customers and, in addition to planning, you also carry out remote support using our remote equipment. In addition, you will support the setup and development of a "Self-Service Portal" as a knowledge base for our worldwide field service technicians and customers. You create support performance analyses to measure the service level. You will support customers with potential updates and troubleshooting. Your profile: You have completed a technical vocational training, ideally combined with further training as a state-certified technician or master craftsman. Professional experience in automation technology as well as experience in customer contact are desirable. You also have a strong customer and service orientation as well as very excellent communication skills. Good written and spoken English skills are required. Good PC skills are just as important as commitment, flexibility, and reliability.