Senior Staff Technical Support Engineer

Are you ready to unlock intelligence? If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others. Join Kong 's fast-paced Technical Support Engineering (TSE) team to resolve complex, mission-critical issues across production and pre-production environments. In this role, engineer-to-engineer collaboration drives success as you champion the customer's voice, directly influencing our product and engineering roadmaps. Expect high-impact work, genuine ownership, and the opportunity to build lasting relationships with customers and partners while mastering cutting-edge technologies. What you’ll do: Working with top developers from around the world; helping to implement Kong Products and Technologies, including our API Gateway and AI Gateway solutions Leading the investigation of complex technical puzzles and working collaboratively to understand and resolve customer issues via live troubleshooting calls and emails in an enterprise environment Creating knowledge articles to compliment our documentation and enable customers to better understand product use cases Work closely with engineering and product by providing real-time feedback about product performance and customer needs Collaborate closely with other customer-facing teams, including Education, Technical Account Managers, CSMs, and