XTN-17D1263 | TECHNICAL SUPPORT ENGINEER

We are looking for a full-time Technical Support Engineer in our Manila office. The ideal Technical Support Engineer is passionate about our Cloud Meeting vision, has a great attitude, and the ability to be reactive and proactive on a day to day basis. The Technical Support Engineer is expected to be highly proficient in all areas related to our client's products. Work Where You Work Best: Thrive in a fully remote environment from your own home office. Protect Your Loved Ones: Access comprehensive, top-tier healthcare coverage for you and your dependents. Prioritize Your Peace: Take advantage of extensive mental wellbeing programs designed for you and your family. Unplug and Explore: Enjoy a highly competitive vacation policy that gives you the time you need to disconnect. Belong From Day One: Step into a workplace culture deeply rooted in empathy, diversity, and genuine inclusion. Provide support to troubleshoot and resolve technical issues reported by external customers and other team members through phone, chat, and ticket channels Identify bugs, test, reproduce, report, and work with the escalation engineers to assist with a fix and test/verify fix versions. Provide ideas and assist with the creation of documentation and training material for external and internal Support Center content Maintain clear, concise, and positive communication for all cases in a timely and efficient manner, including follow-ups with customers, team members, and engineers Stay familiar with the