Technical Support - N

Job Summary The Technical Support role is responsible for providing first-line and/or advanced technical assistance to customers, internal users, or partners. This position involves diagnosing and resolving technical issues, guiding users through solutions, and ensuring a high level of customer satisfaction. Key Responsibilities Provide technical support via phone, email, chat, or ticketing systems Troubleshoot hardware, software, network, and system-related issues Diagnose problems and implement effective solutions in a timely manner Escalate complex or unresolved issues to higher-level support teams Document incidents, solutions, and troubleshooting steps in support systems Install, configure, and maintain systems, applications, and devices Assist with system upgrades, patches, and routine maintenance Monitor system performance and proactively identify potential issues Educate users on best practices and proper system usage Collaborate with cross-functional teams (IT, engineering, product teams) Requirements Required Skills & Qualifications Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience) Proven experience in technical support, help desk, or IT services Strong troubleshooting and problem-solving skills Knowledge of operating systems (Windows, macOS, Linux) Familiarity with networking concepts (TCP/IP, DNS, VPN) Experience with ticketing systems (e.g., ServiceNow, Zendesk, Jira) Good understanding of hardware components and periphe