Customer Support Engineer, Tier 1 (Windows) - Brazil

All roles at JumpCloud ® are Remote unless otherwise specified in the Job Description. About JumpCloud ® JumpCloud ® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times. JumpCloud is Intelligent, Secure IT. About the Role: As a Customer Support Engineer - Tier 1 you will be responsible for providing world-class technical support to JumpCloud ’s customers. We are looking for a highly technical self-starter that is driven to exceed customer expectations across JumpCloud ’s various support channels. This position will resolve high priority and mission critical customer issues in a fast-paced environment. As a Technical Support Engineer- Tier 1 you will apply your technical knowledge to resolve customer issues, and regularly interface across Support and Engineering to ensure the timely resolution of defects. What you'll be doing: Provide technical support, troubleshooting and issue resolution to our customers via email, telephone, chat or remote web session. Manage a queue of support tickets for high priority and complex technical issues Reproduce issues in-house and respond to customers in a time