Partner Relationship Manager

Job Description: Job Description Partner Relationship Manager About The Role Constellation Payment Processing is a modern Payment Facilitator (PayFac) empowering SaaS business to grow revenue through seamless, embedded payments. As part of Constellation Software Inc. (CSI) — a global Canadian-based software leader — we combine the agility of a specialized payments company with the strength and stability of an established global powerhouse. We are seeking a proactive and customer-focused Partner Relationship Manager to join our team in the payments industry. This role is ideal for someone who thrives on assisting with complex problems, navigating internal and external challenges, and being the “go-to” person for partner success. The successful candidate will be accountable for identifying, investigating, and facilitating partner issues – including those involving third-party vendors – and ensuring a seamless experience across the Constellation Payments ecosystem. What You’ll Do Build and maintain strong relationships with partners using our payment solutions. Serve as the primary point of contact for partner inquiries, concerns, feedback, and escalated issues – and ensure timely follow-up and resolution. Track and chase down unresolved issues across departments and external providers until closure. Develop and maintain a deep understanding of partner workflows to anticipate and prevent potential issues. Escalate system issues and advocate for partner needs within the organizat