Virtual Field Service Technician (KY, US)

JELD-WEN is currently seeking a Virtual Field Service Technician to join our growing team. External Job Description Purpose of the Role The Virtual Service Technician is tasked with supporting our company’s commitment to providing world-class, after- sales service. This highly visible customer interaction position will utilize Visual Remote Assistance “VRA” to resolve the customer request or initiate a claim. Key Responsibilities Utilize “VRA” application to communicate and understand any product or installation issues. Resolving customer issues or identifying the necessary parts needed to resolve the issue. Writing detailed reports of the virtual appointment Virtual Support for Field Tech Questions Report systemic product issues to each respective manufacturing entity Audit newly created Field Service Tasks Other duties as assigned. Qualifications Minimum of High School diploma or GED required Extensive field service experience required Previous experience with Titan and Salesforce operating platforms preferred. Extensive knowledge of Jeld-Wen products Passionate about providing an exceptional customer experience. Ability to capture accurate measurements of products and installation Assist in the Development of Standard Operating Procedures for Site Services Research Product information Ability to audit work orders to ensure correct crew size and job durations Ability to identify and communicate potential safety concerns Professional communication skills Team Player Ability