WFH Gaming Customer Service / Team Lead |Laptop provided (Philippines)

Game Customer Service Representative — Remote (Philippines) We're hiring on behalf of an international gaming company that offers casual gaming products (sweepstakes-style entertainment) to the US market. This fully remote role supports players around the clock across chat, email, and ticketing channels. What You'll Do Respond promptly to player inquiries about gameplay, features, and technical issues Help players troubleshoot account, payment, and gameplay problems Guide players on rules, strategies, and ongoing promotions Log and track interactions using our support platform Escalate complex issues to development and QA teams as needed Flag recurring player feedback trends to help improve the product What You'll Need 2+ years of customer service experience in gaming industry / online casino / Pogo Excellent written and verbal English communication skills Strong problem-solving skills and ability to stay composed under pressure Comfort working rotating shifts, including nights, weekends, and holidays (24/7 support coverage) Basic proficiency with CRM or customer support tools Nice to Have Passion for gaming and familiarity with online gaming culture Prior experience in a fast-paced, high-volume support environment Compensation & Setup This is an independent contractor engagement (no fixed employee benefits), paid monthly with a base component plus attendance and performance-based incentives — up to approximately ₱32,950/month based on average ticket volume. Includes a ₱5