Outbound Care Advisor | US Healthcare | Night & Weekend Shifts

ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency. We operate as a dedicated extension of our clients' teams, delivering high-quality service with precision, efficiency, and a personal touch. About the Role Our client is a fast-growing US-based home care company that helps families arrange care for elderly loved ones. Families often reach out when they are stressed, overwhelmed, or unsure where to start. Your role is to be a calm, knowledgeable voice that helps them take the next step. This role has a sales element, but it is not a hard-sell or commission-based position. You will work towards a target of booking families for in-person care assessments by building trust, listening carefully, addressing hesitation and objections, and helping families feel comfortable moving forward. Working Hours You will work five shifts per week, including Saturday and Sunday, with two weekdays off. Weekday shifts are overnight in South Africa (for example, 23:00–05:00 or 01:00–07:00 SAST). Weekend shifts vary from afternoon to overnight, with your exact schedule confirmed at offer stage. The schedule currently works out to 34 hours per week and will gradually increase to a standard 45-hour week. You will be paid a salary based on a full 45-hour week from day one, so your salary will not change when the hours increase. PLEASE NOTE Public Holidays: This role requires working on both South African and U.S. public holidays (compensation for SA pu