Senior Manager Workforce Intelligence

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain . We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. Iron Mountain is seeking an experienced, strategic Senior Manager, Workforce Intelligence to join our Customer Excellence (CX) team. In this role, you will be responsible for leading the enterprise Workforce Intelligence capability across Customer Excellence, transforming workforce, operational, performance, and quality data into actionable business insight. Positioned at the intersection of workforce strategy, service performance, and operational decision-making, you will establish a single, integrated view of CX performance and ensure leaders understand not only wha