Night Team Leader

Night Shift Team Leader – 24/7 Assistance Working Model: Remote Salary: £29,500 – £32,700 + £5,000 night allowance + 5% performance bonus Working Pattern: 20:00 – 08:00 | 5 on, 5 off Are you an experienced Team Leader with a passion for delivering exceptional customer service and leading high-performing teams? We’re looking for a Night Shift Team Leader to join our 24/7 Assistance team, playing a pivotal role in supporting global members and ensuring service excellence around the clock. This is a fantastic opportunity to step into a leadership role where you’ll combine operational oversight, people management, and hands-on case support in a fast-paced, internationally focused environment. About the Role As a Team Leader within our 24/7 Assistance function , you’ll be responsible for overseeing service delivery, ensuring high standards are maintained, and supporting your team to succeed. Alongside leading and coaching your team, you’ll remain close to operations by supporting with escalations, case management, and ensuring all customer interactions reflect professionalism and empathy. You’ll play a key role in maintaining service levels, meeting client SLAs, and driving continuous improvement across the team. Key Responsibilities Leadership & Team Management Lead, coach, and support a team of Case Managers to deliver excellent service Act as the first point of contact for queries and escalations Promote a positive, high-performance team culture Support training, developmen