Clinical Care Rep RN OBGYN

SUMMARY The Clinical Care Representative (CCR) is a telephone triage nurse, providing a variety of services and information to patients over the phone in a fast-paced call center environment. The CCR utilizes written protocols and clinical judgement to guide their practice and determine the urgency of care needed. The CCR schedules appointments or directs callers to health care providers as needed. The goal of this unique form of nursing is to decrease unnecessary visits to physicians, nurse practitioners, and the emergency room, as well as to provide information for self-care. The person in this role is expected to have exceptional customer service abilities, strong clinical judgment, and excellent computer and typing skills. While this position can be performed remotely, it requires in-person training and in-person work when technical issues arise preventing the ability to work remotely. ESSENTIAL FUNCTIONS Answer phone calls and web messages for primary care practices of all ages in a fast-paced call center environment Provide triage to symptomatic patients to determine placement within InterMed ’s practice, referring to ED/Urgent Care, or providing homecare advice as appropriate Utilize superior verbal communication skills to provide excellent customer service and nursing care via telephone Ability to remain calm in high-stress situations, utilizing crisis intervention skills when appropriate Refill prescriptions according to standard protocol Provide test results accordi