Reengineering Program Director

The Reengineering Program Director drives complex, cross-functional initiatives that improve operational performance, financial outcomes, scalability, and customer experience. The role leads to work from opportunity assessment and business-case development through implementation, adoption, and benefit realization, while providing data-driven recommendations to senior stakeholders. The Reengineering Program Director leads through influence and cross-functional coordination rather than direct people management. Responsibilities include, but are not limited to: JOB QUALIFICATIONS: KNOWLEDGE/SKILLS/ABILITIES Lead Re-engineering Initiatives Own the enterprise reengineering roadmap and lead prioritized initiatives from opportunity assessment through implementation, adoption, and value realization. Coordinate cross-functional teams across Operations, IT, Finance, Product, Clinical, and other functions, leading through influence rather than direct authority. Define scope, milestones, dependencies, decision rights, accountable business owners, and success measures for each initiative. Manage initiative budgets, resource requirements, delivery performance, risks, and issue escalation against agreed scope, timeline, and quality standards. Establish governance, executive reporting, and decision forums to maintain alignment and accountability. Business Case, ROI & Value Realization Develop business cases, ROI/TCO models, and financial justifications based on documented baselines and t