Customer Solutions Specialist

About InOutsource InOutsource is a recognized industry leader in information governance and new business intake consulting for large law firms. We partner with clients to deliver technical implementation services, modernize business processes, and support the successful adoption of key technologies across the legal sector. Our team members are innovative, passionate, and collaborative, and we are growing! Position Overview Hivemind is InOutsource 's dedicated customer solutions and support team, focused on ensuring customers receive exceptional ongoing service, technical support, and strategic guidance across the solutions we implement and support. The team serves as a trusted resource for customers, providing responsive support, workflow expertise, and operational guidance that helps organizations effectively utilize and maintain their technology solutions. InOutsource is seeking a Customer Solutions Specialist to join the Hivemind team. In this role, you will work directly with customers to provide day-to-day application support, troubleshoot issues, and assist with forms, workflow configuration, and system administration activities. You will help customers navigate technical challenges, answer product-related questions, and ensure support requests are handled with accuracy, urgency, and professionalism. In addition to resolving issues, you will contribute to documentation, knowledge-sharing initiatives, process improvement efforts, and customer enablement activities that h