Operations & Project Manager

Operations & Project Manager Work Type: Full-time. Schedule: US business hours. Location: 100% Remote. Role Overview We are seeking a proactive Operations & Project Manager to oversee cross-departmental workflows and ensure critical tasks are completed efficiently without requiring ongoing executive follow-up. This role is crucial for building the foundational systems and Standard Operating Procedures (SOPs) needed to scale the company to additional locations. Success in your first 30 days means maintaining a comprehensive working list of all open projects with assigned owners and due dates, documenting the first core SOPs, taking over ongoing operational support tasks, and providing leadership with weekly status updates on projects, blockers, and operational improvements. Key Responsibilities Project & Operations Management Oversee work across all departments to ensure no tasks are forgotten or fall through the cracks. Break complex projects into actionable tasks, assign them to the appropriate personnel or departments, set timelines, and take full ownership of follow-ups until completion. Track operational and warehouse issues, assign an owner, and confirm they are successfully resolved. Proactively identify operational inefficiencies and present structured improvement proposals to leadership. Manage task tracking within the company's project management tool (Connecteam) and coordinate with the technical team on systems projects, including CRM system transitions