Customer Delivery Manager - Project Management Office Accounts

Customer Delivery Manager - Project Management Office Accounts Description - This role is responsible for strategy formulation in areas like escalation and change management, cost management for all service delivery requirements, and high-risk project oversight. The role leads cross-functional efforts, ensures SLA delivery and policy compliance, thereby contributing to organizational growth. The role proactively manages issues that could impact service delivery, identifies and drives transformation optimization while managing scope, resources, cost of delivery and coordination. Responsibilities • Formulates strategies in areas like performance metrics, escalation, change management, and communication with customers. • Owns expense/cost targets for all service delivery requirements, developing, implementing, and monitoring expense controls. • Manages high-risk projects, leads cross-functional teams, and implements corrective actions. • Oversees timely SLA delivery, manages vendor negotiations, and contributes to account and strategic plans. • Identifies revenue opportunities, ensures policy compliance, and contributes to organizational goals and initiatives. • Drives cross-organization optimization efforts, leads knowledge management strategies, and enhances customer engagement processes. • Develops solutions and participates in presales as well as change order negotiations representing and approving delivery capability and cost solution. • Applies advanced subject matter know