Customer Service Manager | US – Los Angeles, CA

Bold, innovative and just a tad naughtier than you would expect, Honey Birdette are looking for an online Customer Service Manager to join our Hive! About Honey B Honey Birdette was created by women for women, to offer an experience unlike any other lingerie retailer. We are a luxury lifestyle brand offering high-end lingerie and premium bedroom accessories. Bold, innovative and a little naughtier than you would expect, Honey Birdette has quickly become the most talked about lingerie brands. We inspire, create curiosity, and empower women through their beauty and confidence. Who We Seek The online Customer Service Manager is a hands‑on leader charged with shaping, supporting, and energising a high‑performing team to deliver stellar customer experiences across every touchpoint. You’ll handle all aspects of managing team —creating and approving monthly rosters and timesheets—while providing regular one‑on‑one coaching, managing escalated tickets, and identifying skill gaps for training. Front‑of‑house, you’ll manage live chats, calls, social media, Click & Collect, VIP invoicing, and order issues, maintaining 24/7 customer support. Operationally, you’ll coordinate with warehouse teams, manually process orders, resolve shipping or fraud issues, and file courier claims. With a proactive, solution‑oriented mindset, you’ll champion a customer‑centric culture—anticipating needs, actively resolving problems, and ensuring commitments are met. You’ll also produce weekly reports for