Clinical Intake Lead

Overview We're looking for an Intake Lead for our growing Home Health business! The Home Health Intake Lead oversees the daily operations of the centralized intake function, ensuring timely and accurate processing of referrals across multiple branch locations. This role serves as the primary resource for intake staff, referral sources, branch leaders, and clinical teams, helping to drive referral conversion, improve patient access, and ensure compliance with home health regulations and payer requirements. The Intake Lead balances hands-on intake responsibilities with team leadership, workflow oversight, training, and performance monitoring. This position works closely with scheduling, clinical leadership, human resources, account executives and branch operations teams to support organizational growth and exceptional customer service. Responsibilities Intake Operations Lead daily intake operations for multiple home health locations. Monitor referral pipelines to ensure timely processing and conversion of referrals to admissions. Review referrals for completeness, payer eligibility, service availability, and compliance requirements. Coordinate with referral sources, physicians, hospitals, case managers, account executives and internal clinical teams to obtain necessary documentation. Ensure referrals are processed accurately and within established service-level expectations. Support intake staff during periods of high volume and assist with complex referral situations. Ensure i