Sr. Customer Service Representative

With a career at The Home Depot, you can be yourself and also be part of something bigger. Position Purpose: The Senior Customer Service Representative's role is to provide quality professional customer service that consistently meets or exceeds Company standards of excellence. The position is responsible for utilizing THD At Home Services systems and processes to coordinate all functions related to the role. The position is directly responsible for creating, maintaining, and improving customer relationships while interacting with customers and other Home Depot associates on a daily basis during customer transactions. Position is responsible for taking inbound calls from customers and placing outbound calls to customers; may occasionally be directly responsible for handling more complex inquiries and duties. Position is also responsible for monitoring email boxes and responding to inquiries accordingly. In addition, they may assist in the resolution of customer issues by providing a solution or directing the customer to an individual who is equipped to help them resolve the matter. The role will partner with field personnel, vendors and customers in managing a book of business. Key Responsibilities: 15% - Collaboration - Work as a liaison between the field, vendors and customers to assist with bringing jobs to completion. 10% - Communication - Provide consistent communication and feedback to third party entities. 30% - Customer Service - Associates will handle complex inquiri