Hitss | Operations Supervisor

At Hitss, innovation is our fuel, curiosity is our engine, and respect for the client is our guide. If you are driven by a passion to create disruptive technological solutions, if you constantly seek challenges that expand the limits of what is possible, and if you believe putting the customer first is the key to success, then you are in the right place. We want people who stand out, think outside the box, and are willing to explore new horizons. Here, every idea is valued, every question is encouraged, and every challenge is viewed as an opportunity for learning and growth. Join us and be part of a vibrant culture where innovation is fueled by relentless curiosity and where respect for the client permeates all our actions. Here, you will have the freedom to explore your skills, collaborate with brilliant minds, and transform the future of technology. If you are ready to be part of a company that believes talent is the key to success, send your resume and join our team. We look forward to meeting you and driving the next generation of technological solutions together. Come be a Hit! Supervise the daily operations of the ITSM Desk and the analysts responsible for support. Continuously monitor incident and request queues. Ensure proper routing of tickets to resolution teams. Track critical demands and tickets at risk of SLA breach. Monitor S