Publisher Relations Manager

Main responsibilities: Process incoming publisher registrations and onboard them to our platform Proactively monitor customer accounts, analyze their performance and reachout to publishers to offer optimizations where relevant. Work with departments of Operations, Sales and Finance so best possibleservice is delivered to customer. Resolve technical issues in cooperation with the tech team. Execute product demos for potential customers. Ensure an increase in the profit made by publishers on our platform. Maintain warm and friendly relationships with all the clients. Hard skills: Upper-intermediate English. Knowledge of Google Drive tools and MS Excel required. Experience in customer service/customer support (1+ year) required. Experience in IT (1+ year) will be a plus. Experience with Google Ad Manager 360 will be a huge plus. Soft skills: Ability to think critically and analyze the data. Result-oriented with good problem-solving and prioritization skills. Client-oriented. Empathy and negotiation skills. Be attentive to details. Have strong organizational skills. Be able to work in conditions of multitasking High degree of autonomy. Benefits: Flexible work setup: Choose between fully remote, hybrid, or office-based in Kyiv with refreshments/snacks and dedicated spaces for relaxation and leisure activities. Professional growth: Join a strong team, access courses and conferences, and utilize our electronic library for continuous learning. Performance-based annual compensation re