CRM Platform Lead

Join Hire Hangar and work with fast-growing global companies while building a long-term career. Job Title CRM Platform Lead Location Remote Time Zone US Time Zones (EST–PST) Role Overview We are looking for a Salesforce Platform Lead to drive the strategy, architecture, and hands-on delivery of our Salesforce environment. This is a senior individual contributor role for someone who has owned complex multi-cloud ecosystems, led enterprise implementations end-to-end, and is equally comfortable in a boardroom conversation as they are in a setup menu. If you need to be told what to do next, this is not the role for you — we want someone who sees gaps before they become problems. Key Responsibilities Take end-to-end ownership of Salesforce platform architecture, configuration, and ongoing optimisation Design and deliver solutions across multiple clouds including Data Cloud, Marketing Cloud, Agentforce, Service Cloud, and/or Voice Lead large-scale CRM implementations, ensuring delivery is on time, on scope, and built to scale Act as the primary Salesforce point of contact for internal stakeholders and cross-functional teams Drive automation, workflow design, and integration architecture across business units Ensure data integrity, platform security, and compliance with internal IT and MDM policies Champion Salesforce best practices and maintain up-to-date documentation and change management records Proactively identify platform gaps and propose solutions before issues escalate Requ