Director of Accounts

ION is looking for a Director of Accounts to own end-to-end account management and partner success across HIP and Neon Canvas, including retention, expansion, and renewals, service standards, and partner support and onboarding, for a large portfolio of dental and orthodontic practices. If you've led an account function at scale, unified two brands under one operating model, and want a seat where you set the standard instead of following one, we want to talk to you. This is not a day-to-day account management role. The best fit has run an account management or partner success function at a similarly sized agency or recurring-revenue business, owning a book of business across 500+ accounts, and has personally run two brands or service models under one umbrella on a single operating standard. You won't carry a day-to-day book; your Team Leads, Practice Growth Advisors, and Account Managers own those relationships. Your job is to lead the leaders, set the strategy, own the numbers, and keep HIP and Neon Canvas partners staying and growing. As Director of Accounts, you'll lead the account teams across both brands (Practice Growth Advisors at HIP , Account Managers at Neon Canvas) through a Senior and Team Lead ladder, run both under one consistent standard without blending their distinct service models, and own gross and net revenue retention, expansion and renewals, and the efficiency of the function. You'll also own innovation for the seat, making the account teams leaders in AI