Call Center Agent II (Mexico - 3 Month Contract)

Overview HealthEdge ® offers AI-powered operational infrastructure for health insurance companies, guaranteeing an enduring financial edge in an increasingly competitive market. We're experiencing strong market momentum, with a growing number of health plans choosing HealthEdge to modernize their operations and compete more effectively. As we expand, we're investing in the people who power that growth, making this a pivotal moment to join us and shape the future of healthcare technology. Learn more at HealthEdge .com. Reporting to the Customer Service Manager, the Customer Service Associate will provide exceptional customer service to HealthEdge customers through inbound call center operations. This is a three-month contract position running from November 9, 2026, through February 8, 2027. The role is 100% remote within Mexico, and employees will be eligible for benefits during their contract. Additionally, a $250 USD sign-on bonus will be paid upon successful completion of the three-month contract. Training & Work Schedule: November 9 through December 28, 2026: Training will take place Monday through Friday, between 8:00 AM and 6:00 PM (Mexico Central Time). December 29, 2026, through February 8, 2027: Work schedules will fall between Monday and Sunday, with shifts scheduled between 8:00 AM and 6:00 PM (Mexico Central Time). Employees scheduled to work on a Saturday or Sunday will receive another day off during the week. Schedules will be communicated in advance to allow