Cash Application Operations Associate

Job Summary We are seeking a Cash Application Operations Associate to support the accurate and timely processing of customer payments and day-to-day AR Operations activities. The ideal candidate will apply payments, research basic payment discrepancies, assist with account reconciliations, maintain accurate records, and support credit verification and required financial documentation. This role will work closely with Collections, Sales, Accounting, and other teams to resolve payment issues, support accurate AR balances, and follow established Cash Application and AR Operations procedures. The working hours for this role are 9am - 5pm PST. Key Responsibilities Apply incoming customer payments accurately and on time. Review payment and remittance details to match payments to the correct customer accounts and invoices. Research payment discrepancies, including unapplied or misapplied cash. Assist with short payments, overpayments, credits, and deductions. Maintain payment documentation, including ACH remittances and check support. Help reconcile customer accounts and payment activity. Work with Collections, Accounting, and other teams to resolve payment questions. Update internal systems with accurate payment information and notes. Support the preparation of basic Cash Application and unapplied cash reports. Follow established Cash Application procedures and internal controls. Communicate with internal teams or customers when additional remittance information is needed. Escalate