Operations Specialist - Claims

About the Role What you'll do: JOB SUMMARY Review client claims for accuracy and required documentation. Process claims for payment or additional research. Serve as liaison with field associates and management regarding client claims, associated software applications, and processes. JOB DUTIES Assistinternal and external clients using multiple communication methods, such as phone, e-mail, mail, and instant messaging. Monitorpending submission claims and work with field associates to assist with submitting to review or void as needed. Monitor under-review claims for needed information and coordinate with field associates and tax analysts to ensure claims are processed within the department service level agreement. Perform detailed review of claim information and notes to ensure consistency and uniformity with company policies. Support field associates & management by serving as a liaison between them and other business units. Actively provide support and feedback regarding department policies, processes & guidelines. Research and resolve client claims issues via Sales Force client escalations. Other duties as assigned. Required Qualifications Education: High school diploma or equivalent Work Experience: Ability to communicate clearly, calmly, and confidently on the telephone and email with excellent verbal and written communication skills in order to conduct interviews with clients and potential suspects, merchants and law enforcement. Ability to use effective customer