Lead Customer Service, Seasonal

About the Role As a seasonal Lead Customer Service Associate, you willassistthe manager with the daily operations and functions of the team. You will take charge of special projects aimed atidentifyingand resolving customer service issues. You will collaborate closely with the manager, Field Sourcing Logistics and Deployment, PeopleSoft IT support, and associates to address and correct recurring customer service, system, and vendor challenges.You will efficiently manage and resolve sensitive client issues and escalations, handling them across multiple skill sets.You will serve as a key liaison between field customers and CSC field support groups and vendors. You willutilizevarious software programs, tools, and computer systems to resolve and track client issues. Additionally, you willparticipatein cross-functional special projects to address system and vendor-related issues affecting the field. Day to day,you’ll… Assistin the supervision and direction of customer service associates to meet daily, weekly, and monthly service goals Handle escalated calls from clients with sensitive and escalated issues using professionalism and excellent customer service skills to arrive at a prompt andaccurateresolution Function as a resource in providing new hire training,up-training, and re-training for new and existing associates Work closely with Field Sourcing on sourcing programs, deployment, and support Work with Field Sourcing and Information Technology oneProitem maintenance at the re