Customer Service, Seasonal

About the Role 100% WORK FROM HOME OPPORTUNITY H&R Block, the world’s leader in tax preparation services, is looking for a seasonal Customer Service agent. We offer shift differential pay for mid, evening, and weekend shifts. Associates are eligible for additional monthly and end of season incentives by exceeding performance standards; details of both incentives to be provided during onboarding. The Customer Service agent provides advanced client support by communicating via phone, email or chat with external clients requiring assistance of information on the DIY online and software tax products. Day to day, you'll... Interpret client needs, utilize software solutions, and troubleshooting skills to identify practical solutions Utilize software solutions, knowledge base, and computer systems to resolve and track user incidents Identify potential security issues and escalate issues appropriately to business partners, including partnering with developers and other lines of business Communicate clearly and calmly on the telephone, email, and chat and to use effective customer service techniques with clients who may be under stress Utilize oral, written, and interpersonal communication skills to interact with all levels of associates Required Qualifications Education: High school diploma or equivalent Work Experience: Ability to communicate clearly and effectively, both verbally and in writing? Ability to handle difficult conversations with empathy and tact, building trust wit