Associate Manager, Second Look

About the Role Lead virtual operations for the Second Look pod/teams, overseeing staffing, workflow, and day-to-daylogistics. Facilitate daily virtual huddles to share essential updates and reinforce team alignment. Create andmaintainschedules, ensuringaccuratetimekeeping, labor alignment, and coverage across pods. Manage associate performance, includingtimelyreviews and coordination with the Associate Relations Center. Cultivate an engaging virtual culture through coaching, mentoring, development, and recognition. Own key operational metrics, including accuracy, amendment conversion, CSAT/NPS, SLAs, and productivity. Drive continuous improvement byidentifyingworkflow/tooling enhancements and preparing or reviewing returns during peak demand. Partner with the DGM to execute growth strategies and achieve client growth targets. Oversee Second Look quality, including transcript interpretation,identifyingrisks/opportunities, and reviewing amended return work; provide escalation support and advanced tax guidance. Recruit, interview, and select year-round and seasonal Virtual Tax Professionals. Required Qualifications Education: Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience. Work Experience: 5+ years of experience in accounting, finance, bookkeeping or tax. Why work for us At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70